ConnectSuite Hotels Privacy Policy

ConnectSuite Hotels operates this online platform. This privacy policy explains how we collect, use, disclose, and protect your information when you visit and use our service. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Data We Collect

We may collect various types of information in connection with your use of our site and services. This includes:

• Personal Identification Information: Such as names, job titles, company names, professional contact details including business address.

• Contact Information: Business email addresses and phone numbers.

• Usage Data: Information about how you access and use our service, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.

• Technical Data: Information about the devices you use to access our service, including device type, operating system, and unique device identifiers.

• Communications: Information you provide when you communicate with us directly, such as customer support inquiries or feedback.

How We Collect Data

We collect data in several ways:

• Direct Interactions: You provide data when you register for an account, use our services, fill out forms, or communicate with us.

• Automated Technologies: We collect certain data automatically as you interact with our site, using cookies, server logs, and other similar technologies.

Legal Basis for Processing

We process your data based on specific legal grounds as required by applicable data protection laws, including the General Data Regulation (GDPR). The legal bases we rely on include:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, such as providing the services you requested.

• Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights. This includes improving our services, preventing fraud, ensuring security, and conducting business analysis.

• Legal Obligation: Processing necessary to comply with legal or regulatory obligations.

• Consent: Where you have given clear consent for us to process your data for a specific purpose. You have the right to withdraw consent at any time where consent is the legal basis for processing.

How We Use Your Data

We use the data we collect for various purposes:

• To provide and maintain our service.

• To manage your account and provide access to features.

• To communicate with you, including responding to inquiries and providing support.

• To improve and optimize our service.

• To understand how our service is used and for analytical purposes.

• To detect, prevent, and address technical issues.

• To comply with legal obligations.

Sharing Your Data

We may share your data with third parties in certain situations:

• Service Providers: We may share data with trusted third-party companies and individuals who provide services on our behalf, such as hosting, data analysis, payment processing, and customer support. These parties are contractually bound to keep your data confidential and secure and use it only for the purposes for which we disclose it to them.

• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

• Affiliates: We may share data with our affiliated companies.

Data Retention

We retain your data only for as long as necessary for the purposes set out in this privacy policy and to comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

Data Security

We take reasonable measures to protect your data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your data:

• The Right to Access: You have the right to request copies of your data we hold.

• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

• The Right to Erasure: You have the right to request that we erase your data under certain conditions.

• The Right to Restrict Processing: You have the right to request that we restrict the processing of your data under certain conditions.

• The Right to Object to Processing: You have the right to object to our processing of your data under certain conditions.

• The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

• The Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

Cookies

Our site may use cookies and similar tracking technologies to track activity and hold certain information. Cookies are files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us by mail at:

ConnectSuite Hotels
12a Queen Victoria Street
Floor 5
London, Greater London
EC4N 4TL
United Kingdom